Regund Policy

Return & Refund Policy

At Firston, your satisfaction is our priority. If your purchase doesn’t meet your expectations, we’re here to support you.

60-Day Money-Back Guarantee

You have 60 days from the delivery date to request a refund.
To qualify, the item must be unused, in original condition, and in its original packaging.

How to Request a Refund

  1. Contact us at support@firston.com with your order number and reason for the return.

  2. Our team will send detailed return instructions.

  3. Once we receive and inspect the item, your refund will be issued to the original payment method within 5–7 business days.

Return Shipping Costs

  • Return shipping costs are the customer’s responsibility.

  • If your item arrived damaged, defective, or incorrect, we will cover all return shipping fees.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery.
We will send a replacement or process a full refund at no additional cost.

Non-Refundable Items

The following items cannot be refunded:

  • Gift cards

  • Promotional or bonus items

  • Discounted products (unless defective)

Delivery Responsibility

Once your order ships and tracking is provided, it becomes the customer’s responsibility to ensure successful delivery.

We are not responsible for issues caused by:

  • Incorrect or incomplete shipping information

  • Customer unavailability at the delivery address

  • Failure to collect the package from the carrier

If a package is returned to us due to unsuccessful delivery, we may:

  • Reship the item (additional shipping charges may apply), or

  • Issue a refund excluding the original shipping cost

Please verify your shipping details and monitor your tracking information to prevent delays.